Healthcare trailblazers,
Our Hispanic community prefers healthcare that listens quietly and helps gently, like a trusted friend who understands without needing many words.
A friend named Asynchronous.
In this edition, let’s cover a full Telehealth salsa of insights, actionable steps, and my advice to make healthcare Hispanic-friendly from about 1000+ interviews with Hispanics over the past three years.
Healthcare trailblazers,
Our Hispanic community prefers healthcare that listens quietly and helps gently, like a trusted friend who understands without needing many words.
A friend named Asynchronous.
In this edition, let’s cover a full Telehealth salsa of insights, actionable steps, and my advice to make healthcare Hispanic-friendly from about 1000+ interviews with Hispanics over the past three years.
Three insights to chew on🌶️
1. Asynchronous: The Popular Choice for Many
When we looked closely at what Hispanics told us, a big number, 85% of those we talked to said they liked using asynchronous Telehealth services the best.
See the image below why they rather use this model.
 |
This isn’t just because it’s easier to use, but because it helps with big problems.
Some Hispanics find it hard to talk in English, some are worried because they don’t have the proper legal documentation, and fear being deported.
These problems can feel like huge walls standing in the way of getting the help they need.
Asynchronous Telehealth is like a helpful friend who knows how to get around these walls. It’s a way to get healthcare advice and help without having to talk to someone in real-time.
This means people can take their time to explain what they need in their way, and they don’t have to worry about making mistakes or being rushed.
This kind of Telehealth is effective because it recognizes that Hispanics’ situation is unique.
It’s like having a door that’s always open, whenever you need it, giving you the help you need in a way that feels right for you.
It’s all about making healthcare fit people’s lives better, giving them control, and making sure they feel understood and respected.
This model is growing in popularity among Hispanics as it shines a light on its effectiveness in addressing the unique challenges they face.
If you asked me.
It’s revolutionizing healthcare, making it more welcoming and personalized for everyone. This approach is about empowering my community, allowing them to say.
- This is what I need, and this is how I can best receive it, in an environment that feels safe and understanding.
Now, for those who struggle with English, face the complexities of undocumented status, or live with the fear of deportation, asynchronous Telehealth offers HOPE.
It offers a way to communicate healthcare needs without the immediate pressure of a live conversation, reducing the anxiety around language barriers and ensuring privacy and respect.
This tailored approach acknowledges the diverse experiences within the Hispanic community and creates a healthcare experience where they can feel heard, understood, and cared for on their terms.
In other words.
It’s making a significant impact, one thoughtful message at a time, proving that when healthcare is made to fit the lives of those it serves, it can truly transform lives.
2. Synchronous: The Preferred Route for Some
Switching gears to the other side of the spectrum, we find that the remaining 15% of our interviewees have a different take, gravitating towards synchronous Telehealth services.
See the image below why they rather use this model.
|
|
This smaller, yet significant, segment of the Hispanic community, primarily composed of English speakers with legal documentation, views the healthcare landscape through a unique lens.
They have a different set of needs and preferences, highlighting the rich diversity within the community itself.
For these individuals.
The appeal of synchronous Telehealth lies in its real-time nature. They cherish the opportunity for immediate, live conversations with healthcare providers.
Most of them said:
- It’s about more than just getting medical advice; it’s the human touch, the warmth of a real-time connection, and the reassurance that comes from hearing a voice or seeing a face on the other end.
This method mirrors the traditional doctor-patient interaction, adapted for the digital age, offering comfort and familiarity amidst the whirlwind of modern healthcare.
Now, their personal choice illuminates an important aspect of healthcare needs within the Hispanic community: the craving for immediate feedback and the value placed on personal connection cannot be overlooked.
Personally, I want to invite you to take a minute and think about the following.
- This group’s preference is a vivid reminder of the necessity for healthcare services to embody flexibility and responsiveness, tailoring their approaches to meet the varied desires and circumstances of all community members.
This perspective serves as a critical reminder that one size does not fit all in healthcare. The Hispanic community’s diverse preferences for Telehealth services underscore the importance of having a spectrum of options.
3. Understanding their choice: Family
A special insight we found from talking to people who like asynchronous Telehealth. Many folks worry about family members who might later come to live in the United States, often without the proper documentation.
|
|
This worry is real for them because they know the tough situations their loved ones might face, like coming over the border without permission or staying longer than their visa allows.
People who prefer using asynchronous Telehealth aren’t just thinking about themselves; they’re thinking about how this type of healthcare could help their family members in the future.
They know it’s hard to get medical help if you don’t have the right papers. They fear getting into trouble, struggling with English, and not knowing how to access the help needed.
They see asynchronous Telehealth as a safe way for their families to talk to doctors without having to worry about these problems. They believe this kind of Telehealth can be a secret helper for their families, letting them get advice and help without having to show who they are.
In simple words.
It offers a way to overcome significant hurdles, such as language barriers and the fear of being caught without documents.
This shows us that Telehealth isn’t just a new way to do things; it’s very important for families that have a hard time in the current system.
It pretty much tells us we need to keep making Telehealth better, making sure it’s easy for everyone to use, understands different cultures and languages, and keeps people’s information safe and private.
That way, it can be there for those who need it most, giving them support and care when they feel they have nowhere else to turn.
3 insights🌶️
1. Asynchronous: The Popular Choice for Many
When we looked closely at what Hispanics told us, a big number, 85% of those we talked to said they liked using asynchronous Telehealth services the best.
See the image below why they rather use this model.
|
|
This isn’t just because it’s easier to use, but because it helps with big problems.
Some Hispanics find it hard to talk in English, some are worried because they don’t have the proper legal documentation, and fear being deported.
These problems can feel like huge walls standing in the way of getting the help they need.
Asynchronous Telehealth is like a helpful friend who knows how to get around these walls. It’s a way to get healthcare advice and help without having to talk to someone in real-time.
This means people can take their time to explain what they need in their way, and they don’t have to worry about making mistakes or being rushed.
This kind of Telehealth is effective because it recognizes that Hispanics’ situation is unique.
It’s like having a door that’s always open, whenever you need it, giving you the help you need in a way that feels right for you.
It’s all about making healthcare fit people’s lives better, giving them control, and making sure they feel understood and respected.
This model is growing in popularity among Hispanics as it shines a light on its effectiveness in addressing the unique challenges they face.
If you asked me.
It’s revolutionizing healthcare, making it more welcoming and personalized for everyone. This approach is about empowering my community, allowing them to say.
- This is what I need, and this is how I can best receive it, in an environment that feels safe and understanding.
Now, for those who struggle with English, face the complexities of undocumented status, or live with the fear of deportation, asynchronous Telehealth offers HOPE.
It offers a way to communicate healthcare needs without the immediate pressure of a live conversation, reducing the anxiety around language barriers and ensuring privacy and respect.
This tailored approach acknowledges the diverse experiences within the Hispanic community and creates a healthcare experience where they can feel heard, understood, and cared for on their terms.
In other words.
It’s making a significant impact, one thoughtful message at a time, proving that when healthcare is made to fit the lives of those it serves, it can truly transform lives.
2. Synchronous: The Preferred Route for Some
Switching gears to the other side of the spectrum, we find that the remaining 15% of our interviewees have a different take, gravitating towards synchronous Telehealth services.
See the image below why they rather use this model.
|
|
This smaller, yet significant, segment of the Hispanic community, primarily composed of English speakers with legal documentation, views the healthcare landscape through a unique lens.
They have a different set of needs and preferences, highlighting the rich diversity within the community itself.
For these individuals.
The appeal of synchronous Telehealth lies in its real-time nature. They cherish the opportunity for immediate, live conversations with healthcare providers.
Most of them said:
- It’s about more than just getting medical advice; it’s the human touch, the warmth of a real-time connection, and the reassurance that comes from hearing a voice or seeing a face on the other end.
This method mirrors the traditional doctor-patient interaction, adapted for the digital age, offering comfort and familiarity amidst the whirlwind of modern healthcare.
Now, their personal choice illuminates an important aspect of healthcare needs within the Hispanic community: the craving for immediate feedback and the value placed on personal connection cannot be overlooked.
Personally, I want to invite you to take a minute and think about the following.
- This group’s preference is a vivid reminder of the necessity for healthcare services to embody flexibility and responsiveness, tailoring their approaches to meet the varied desires and circumstances of all community members.
This perspective serves as a critical reminder that one size does not fit all in healthcare. The Hispanic community’s diverse preferences for Telehealth services underscore the importance of having a spectrum of options.
3. Understanding their choice: Family
A special insight we found from talking to people who like asynchronous Telehealth. Many folks worry about family members who might later come to live in the United States, often without the proper documentation.
|
|
This worry is real for them because they know the tough situations their loved ones might face, like coming over the border without permission or staying longer than their visa allows.
People who prefer using asynchronous Telehealth aren’t just thinking about themselves; they’re thinking about how this type of healthcare could help their family members in the future.
They know it’s hard to get medical help if you don’t have the right papers. They fear getting into trouble, struggling with English, and not knowing how to access the help needed.
They see asynchronous Telehealth as a safe way for their families to talk to doctors without having to worry about these problems. They believe this kind of Telehealth can be a secret helper for their families, letting them get advice and help without having to show who they are.
In simple words.
It offers a way to overcome significant hurdles, such as language barriers and the fear of being caught without documents.
This shows us that Telehealth isn’t just a new way to do things; it’s very important for families that have a hard time in the current system.
It pretty much tells us we need to keep making Telehealth better, making sure it’s easy for everyone to use, understands different cultures and languages, and keeps people’s information safe and private.
That way, it can be there for those who need it most, giving them support and care when they feel they have nowhere else to turn.
Two actionable steps🌮
1. Launch a Spanish Telehealth program
Develop a Spanish asynchronous Telehealth program. This targeted approach acknowledges the overwhelming preference within the Hispanic community for asynchronous services, as it addresses their unique challenges, including language barriers and concerns about documentation status.
While creating a solution from the ground up might seem daunting, leveraging existing platforms can significantly expedite this process.
A prime example of such is Fabric Health, known for its robust and flexible integration capabilities, which can serve as a foundational component for your Spanish program.
|
|
The call for a Spanish asynchronous Telehealth program comes from a deep understanding of the Hispanic community’s needs.
This community has clearly expressed a preference for telehealth solutions that offer privacy, flexibility, and the comfort of communicating in their native language, without the immediate pressure of real-time interactions.
Acknowledging that building a comprehensive solution might take time, integrating with established platforms like Fabric Health allows to provide a viable, effective service that can evolve quickly.
This strategy ensures that you meet the community’s immediate needs while laying the groundwork for a more tailored, expansive service in the future.
Now, beyond the Telehealth platform, ensuring that every touchpoint with Hispanic patients is informative, welcoming, and culturally resonant is crucial.
To this end.
I can assist with a complete diversification of assets to better serve the Hispanic community within your market territory at absolutely no cost, including.
- One-Year Patient Email Campaign
- Website Recommendations
- Facebook Marketing Guide
-
Brochures
Simply reach out to me directly, or keep an eye on our website HealthcareTacos.com for these resources to become available.
Please note that this is more than just an offer of assistance; it’s an invitation to join us in making healthcare more accessible, understanding, and welcoming for the Hispanic community.
2. Cultivate a Team of Culturally Competent Providers
It’s super important that you find providers who not only speak Spanish but get where Hispanic patients are coming from.
|
|
They need to know about your patients’ cultures, the kinds of foods they eat, the music they listen to, and of course their traditions.
This way, when someone comes to them for help, they’ll feel like they’re talking to a friend, someone who understands and respects who they are.
Now, I understand that finding providers that fit the description above is super tough, but don’t worry I’ve got your back.
I know some incredible healthcare professionals who are ready to step in and make everyone feel at home.
They’re the kind of people who can chat about the abuela’s home remedies as easily as they can explain health stuff.
The best thing about it.
They’re all about making sure Hispanic patients get the care they need in a way that feels right for them.
- But why in the world does this matter? well, here is the truth.
When you’re not feeling well, talking to someone who speaks your language and understands your culture can make a big difference.
It’s in fact like having a doctor in the family.
You can be yourself, share what’s going on, and understand everything they’re telling you.
Believe it or not.
- 🚨 It builds trust and makes sure Hispanics get the help needed without any mix-ups.
In short, providers who know the LATINO culture inside and out don’t just make things easier; they make the care Hispanics need better because they know the little things that matter.
2 actionable steps🌮
1. Launch a Spanish Telehealth program
Develop a Spanish asynchronous Telehealth program. This targeted approach acknowledges the overwhelming preference within the Hispanic community for asynchronous services, as it addresses their unique challenges, including language barriers and concerns about documentation status.
While creating a solution from the ground up might seem daunting, leveraging existing platforms can significantly expedite this process.
A prime example of such is Fabric Health, known for its robust and flexible integration capabilities, which can serve as a foundational component for your Spanish program.
|
|
The call for a Spanish asynchronous Telehealth program comes from a deep understanding of the Hispanic community’s needs.
This community has clearly expressed a preference for telehealth solutions that offer privacy, flexibility, and the comfort of communicating in their native language, without the immediate pressure of real-time interactions.
Acknowledging that building a comprehensive solution might take time, integrating with established platforms like Fabric Health allows to provide a viable, effective service that can evolve quickly.
This strategy ensures that you meet the community’s immediate needs while laying the groundwork for a more tailored, expansive service in the future.
Now, beyond the Telehealth platform, ensuring that every touchpoint with Hispanic patients is informative, welcoming, and culturally resonant is crucial.
To this end.
I can assist with a complete diversification of assets to better serve the Hispanic community within your market territory at absolutely no cost, including.
- One-Year Patient Email Campaign
- Website Recommendations
- Facebook Marketing Guide
-
Brochures
Simply reach out to me directly, or keep an eye on our website HealthcareTacos.com for these resources to become available.
Please note that this is more than just an offer of assistance; it’s an invitation to join us in making healthcare more accessible, understanding, and welcoming for the Hispanic community.
2. Cultivate a Team of Culturally Competent Providers
It’s super important that you find providers who not only speak Spanish but get where Hispanic patients are coming from.
|
|
They need to know about your patients’ cultures, the kinds of foods they eat, the music they listen to, and of course their traditions.
This way, when someone comes to them for help, they’ll feel like they’re talking to a friend, someone who understands and respects who they are.
Now, I understand that finding providers that fit the description above is super tough, but don’t worry I’ve got your back.
I know some incredible healthcare professionals who are ready to step in and make everyone feel at home.
They’re the kind of people who can chat about the abuela’s home remedies as easily as they can explain health stuff.
The best thing about it.
They’re all about making sure Hispanic patients get the care they need in a way that feels right for them.
- But why in the world does this matter? well, here is the truth.
When you’re not feeling well, talking to someone who speaks your language and understands your culture can make a big difference.
It’s in fact like having a doctor in the family.
You can be yourself, share what’s going on, and understand everything they’re telling you.
Believe it or not.
- 🚨 It builds trust and makes sure Hispanics get the help needed without any mix-ups.
In short, providers who know the LATINO culture inside and out don’t just make things easier; they make the care Hispanics need better because they know the little things that matter.
One piece of advice💃
Here’s something really important I want you to hold onto, something that could make all the difference.
Listen with your heart as much as you listen with your ears.
In the world of healthcare, especially when we’re talking about Telehealth and reaching out across screens, it’s easy to forget that there’s a real person on the other side. Someone with hopes, fears, and dreams, just trying to feel better.
So, whether you’re a doctor, a nurse, or anyone else helping Hispanic patients, remember to listen not just for the words they’re saying but for the feelings behind them.
When someone’s worried because they’re not sure how to say what’s wrong in English, show them it’s okay.
If they’re sharing something personal, let them know they’re in a safe space. And if they’re missing home or worried about family, let them see you understand and care.
This kind of listening can bridge any gap in language, culture, or distance and turn a simple conversation into a healing one.
So, let’s make our Telehealth program services not just a place where people come for medical advice but a space where they find understanding, empathy, and a bit of human warmth.
After all, the heart of healthcare isn’t in the tech we use; it’s in the connections we make.
That’s how we’ll make a real difference, one heart-to-heart conversation at a time.
1 piece of advice💃
Here’s something really important I want you to hold onto, something that could make all the difference.
Listen with your heart as much as you listen with your ears.
In the world of healthcare, especially when we’re talking about Telehealth and reaching out across screens, it’s easy to forget that there’s a real person on the other side. Someone with hopes, fears, and dreams, just trying to feel better.
So, whether you’re a doctor, a nurse, or anyone else helping Hispanic patients, remember to listen not just for the words they’re saying but for the feelings behind them.
When someone’s worried because they’re not sure how to say what’s wrong in English, show them it’s okay.
If they’re sharing something personal, let them know they’re in a safe space. And if they’re missing home or worried about family, let them see you understand and care.
This kind of listening can bridge any gap in language, culture, or distance and turn a simple conversation into a healing one.
So, let’s make our Telehealth program services not just a place where people come for medical advice but a space where they find understanding, empathy, and a bit of human warmth.
After all, the heart of healthcare isn’t in the tech we use; it’s in the connections we make.
That’s how we’ll make a real difference, one heart-to-heart conversation at a time.
Conclusion 🤝🏽
We took a close look at what folks in the Hispanic community appreciate about Telehealth.
It turns out they enjoy using asynchronous services because it feels like chatting with a friend they trust.
Also, from talking to 1,000 Hispanics, we learned that many prefer using Telehealth on their own time, as it helps them avoid language barriers and other concerns.
So, to sum up this edition, the question I have for you is the following.
What are you going to do about it?
–
Almost forgot, In case you missed it…
I’m thrilled to announce the launch of our Healthcare Tacos website, which now hosts all our activities and initiatives.
- We’d greatly value your thoughts and feedback on it.
|
|
Hasta la próxima, mis amigos ✌🏽
–
- P.S. – Are you interested in exploring all the insightful interviews mentioned above in a book format? Let me know!
Conclusion 🤝🏽
We took a close look at what folks in the Hispanic community appreciate about Telehealth.
It turns out they enjoy using asynchronous services because it feels like chatting with a friend they trust.
Also, from talking to 1,000 Hispanics, we learned that many prefer using Telehealth on their own time, as it helps them avoid language barriers and other concerns.
So, to sum up this edition, the question I have for you is the following.
What are you going to do about it?
–
Almost forgot, In case you missed it…
I’m thrilled to announce the launch of our Healthcare Tacos website, which now hosts all our activities and initiatives.
- We’d greatly value your thoughts and feedback on it.
|
|
Hasta la próxima, mis amigos ✌🏽
–
- P.S. – Are you interested in exploring all the insightful interviews mentioned above in a book format? Let me know!
Let’s taco ‘bout this edition!
- Send an email with one of the following:
- 🌮🌮🌮 Hungry for more.
- 🌮🌮 Ate elsewhere.
- 🌮 Don’t like tacos.
Let’s taco ‘bout this edition!
- Email us your option:
- 🌮🌮🌮 Hungry for more.
- 🌮🌮 Ate elsewhere.
- 🌮 Don’t like tacos.